Terms & Conditions

Welcome to Aura Glame. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

1. General

  • Aura Glame is a sole proprietorship based in Pakistan.
  • We sell women’s wear, kids’ wear, undergarments, bags, jewelry, and home décor.
  • By shopping with us, you agree to comply with these Terms & Conditions.

2. Orders

  • All orders are subject to acceptance and product availability.
  • We reserve the right to refuse or cancel an order due to stock issues, incorrect pricing, or suspected misuse.
  • Customers must provide accurate contact and shipping details to avoid delivery delays.

3. Payments

  • We currently accept Cash on Delivery (COD) and other online payment methods as available at checkout.
  • For COD orders, payment must be made in full at the time of delivery.
  • Prices are listed in PKR and include applicable taxes (if any).

4. Shipping & Delivery

  • Orders are processed within 1–3 business days.
  • Delivery within Pakistan typically takes 3–5 business days.
  • Shipping charges (if applicable) are displayed at checkout.
  • Tracking information is provided once the order is dispatched.

5. Returns & Refunds

  • Returns are accepted within 24 hours of delivery with a mandatory unboxing video.
  • Customers are responsible for return shipping costs.
  • Refunds are processed to the customer’s bank account within 7 working days after inspection.
  • We do not offer product exchanges.

6. Cancellations

  • Orders may be cancelled within 24 hours of placing the order by emailing auraglame@gmail.com
  • Once an order is shipped, cancellations are not possible.

7. Use of Website

  • You agree not to misuse this website for fraudulent purposes or unlawful activities.
  • Content on our site (images, text, designs) is the property of Aura Glame and may not be copied without permission.

8. Limitation of Liability

  • Aura Glame is not responsible for delays caused by couriers, unforeseen events, or factors beyond our control.
  • Product colors may vary slightly due to photography and screen settings.

9. Changes to Terms

  • We may update or modify these Terms & Conditions at any time.
  • Continued use of our site means you accept the latest version.

10. Contact Us

For questions about these Terms & Conditions, contact us:
📧 auraglame@gmail.com
📞 Support available 24/7